Which of the following best describes why trust matters when collecting information from victims and witnesses?

• A. It has no impact on investigations.
• B. It helps ensure privacy and loyalty from victims and witnesses.
• C. Trust is only necessary for public relations.
• D. Trust is irrelevant to investigations.

Answer: (B)

Trust shapes how victims and witnesses disclose information. When people feel safe, respected, and confident that their privacy will be protected and their wellbeing considered, they’re more willing to share complete and accurate details, including sensitive or traumatic information. That openness improves the accuracy of what’s reported, helps investigators build a clearer, corroborated picture, and keeps cooperation steady through the inquiry. Building this trust involves trauma-informed interviewing, clearly explaining how information will be used and safeguarded, obtaining consent, and avoiding coercion or judgment. If trust is lacking, people may withhold details, give incomplete or distorted statements, or withdraw their cooperation, which can derail an investigation. The idea that trust doesn’t matter or is only about public relations misses how essential victims’ and witnesses’ cooperation is to solving cases and protecting their rights.