What should an officer do when interacting with someone who has experienced trauma?

• A. Immediately arrest the person
• B. Adopt the supporter role and provide a compassionate presence
• C. Maintain a detached stance
• D. Dismiss the survivor's concerns

Answer: (B)

A trauma-informed, compassionate presence is the most effective way to interact with someone who has experienced trauma. When officers adopt a supportive role, they help reduce fear and physiological arousal, create a sense of safety, and lay the groundwork for trust and cooperation. In practice, this means introducing yourself clearly, explaining what you’re there to do, asking for permission to talk, and using a calm voice and non-threatening body language. Give the person time, avoid sudden movements or force, and respond to concerns with validation rather than dismissal. If appropriate, offer options and, when needed, connect them with resources.

Arresting someone immediately can escalate trauma and undermine safety, staying detached can come across as uncaring and may heighten fear, and dismissing the survivor’s concerns invalidates their experience and erodes trust. The compassionate, supportive approach aligns with ethical policing and reduces the risk of re-traumatization.